The point out legal professional general’s business office has submitted match in opposition to an Allentown home enhancement enterprise, accusing it of misleading, substantial-force gross sales techniques.
Curtis Complete Company, Inc., took benefit of customers — numerous of whom were elderly and lived alone — by making use of misleading strategies to trick them into spending for needless do the job, Legal professional Basic Josh Shapiro claimed in a news release.
The accommodate names the company and two personnel, supervisor Richard Cost and subject supervisor Matthew Value.
“Curtis Total Service flat out lied to Pennsylvanians,” Shapiro said. “They misinformed buyers about their right to terminate contracts and in some circumstances, refused cancellation outright. They applied undesirable data, partial details, and soiled tips to pad their costs at the expense of more mature Pennsylvanians.”
The fit expenses that the company instructed customers obtain solutions that ended up avoidable and in some cases inappropriate for the customer’s home. Some customers have been questioned to sign incomplete invoices that were being later on filled out or altered by a Curtis worker, the go well with says, while prospects who tried using to cancel contracts were normally refused, and in some conditions threatened with lawsuits.
The Prices allegedly made use of significant-pressure and scare techniques to convince clients their wellbeing and security were at danger if they didn’t make advised buys and insisted on beginning work instantly to discourage 2nd views.
Consumers had been given the effect that they were being taking out a bank loan for house enhancement expert services in a specified sum, only to later on study they experienced signed up for a credit score card and have been responsible for buys in excessive of the amount verbally agreed to, the fit charges.
Shapiro’s information release cited the scenario of Kathy Reither of Northampton County, who termed Curtis Whole Provider two days in advance of Xmas when her furnace was possessing problems. “Curtis Complete Provider built all these claims,” Reither stated. “All these items that ended up incorrect with my furnace, that if he even experimented with to cleanse my furnace it was heading to crumble. All lies.”
Customers who consider they or spouse and children customers could have been victims of misleading methods by Curtis Whole Provider can file a complaint on-line with the Bureau of Purchaser Defense, e mail [email protected] or phone 800-441-2555.
Consumers are also urged to request elderly family members associates if they experienced a detrimental expertise with Curtis Full Services and report any this sort of issues to the Place of work of Attorney General’s Bureau of Customer Protection.
Contractors who have information with regards to the alleged company techniques of this company need to also contact the bureau, Shapiro explained. The suit was filed in Lehigh County Court docket by deputy lawyers common Melissa Kaplan and Shawn Bachman.